How to cancel your order, or return or exchange a product
Contact customer service to let them know you wish to either cancel your order, return or exchange a product.
To do this simply email sales@southeastsignage.com along with your name and order number in the subject line and a brief message as to the reason for the return. Alternatively contact us by telephone on +44 (0)1306 621 262.
If received, package the item up and return within 14 days of contacting us that you wish to cancel, return or exchange a product.
(We recommend you use a signed for delivery with proof of postage)
Return Address:
South East Signage
14 Fairlawn Enterprise Park
Bonehurst Road
Salfords
Surrey
RH1 5GH
As the payment agent, we will process the refund directly to your payment card in no more than 14 days after receiving the item back.
Non Personalised Returns
For all our non-personalised products you have 28 days to notify us if you wish to cancel the order or exchange the item. The cancellation period will expire 28 days from the day on which you received the goods you have ordered.
Please Note: The customer is liable for the postage costs to return a product and is not entitled to a refund on the initial postage cost incurred (if applicable) to deliver the item.
Personalised Returns
Unfortunately, personalised items are unable to be returned to us because of the bespoke nature of the item unless it is faulty or damaged.
Faulty / Damaged Items
We try to make sure every item reaches its recipient in perfect condition. If this, unfortunately, is not the case and the item is damaged or faulty we will either offer a replacement or refund.
Please Note: The customer will not be liable for postage costs for faulty or damaged items.
Late or Missing Refunds
If you haven’t received a refund yet, first check with your bank to see if the refund is currently pending as it may take some time before your refund is officially processed.
If you have done this and you still have not received your refund yet, please contact us at sales@southeastsignage.com and we would be more than happy to assist.
Last Amended 1st June 2020
Pricing
Delivery
Free Delivery (UK Only)
Standard Delivery
Express Next Day 1pm*
Europe***
Rest of World***
Estimated Delivery
2 – 5 days from dispatch
2 – 5 days from dispatch
Next Day before 1pm
2 – 5 days from dispatch
5 – 10 days from dispatch
Shipping Cost
Free Shipping over £100
£2.75
£6.96
£4.95
£15.00
Contact Us
Or give us a call and let’s discuss your options.