Refund policy

At South East Signage, we specialise in producing custom, made-to-order digital signage and stickers, particularly for the windsurfing and watersports community. Because almost everything we manufacture is personalised or bespoke, we are generally unable to accept returns or issue refunds once production has started — but you do have a short window to cancel before that happens. Please read the policy below carefully before placing your order.

Cancellation window	24 hours from order placement, or until production begins — whichever comes first
Custom / bespoke items	Not returnable or refundable once made, unless faulty or damaged
Genuine stock items	Returnable within 14 days if unused and resalable

Your right to cancel before production starts

Under EU consumer protection law, you have the right to withdraw from your order. Because our products are made specifically for you, this right works a little differently to a standard off-the-shelf purchase:

• You can cancel your order free of charge within 24 hours of placing it by requesting a cancellation through your account, or by emailing us at sales@southeastsignage.com with your order number.
• Because we begin production quickly — usually within a few days — once production has started, your order can no longer be cancelled, changed, or returned, as it has become a bespoke item made to your specification.
• If you need to make any changes to design, sizing, spelling, colours, or sail/race numbers, please get in touch as early as possible — ideally straight away.

Please double-check all order details before checking out, as we're unable to make changes or accept cancellations once your item is in production.

Non-returnable / non-refundable items

• Custom / personalised stickers and signs — as these are made specifically to your order (e.g. including your name, sail number, or custom design), they have no resale value and cannot be returned or refunded once production has begun, unless faulty or damaged.
• Made-to-order products — any item manufactured to your requirements is final sale beyond the 24-hour cancellation window and isn't eligible for exchange.

Returnable items

Some non-custom items can be returned within 14 days of delivery, provided they're unused and in resalable condition. Examples include:

• Application fluids
• Standard tools or accessories
• Generic printed items without customisation (e.g. flags without names or numbers)

Please note:

• Returns are not free — customers are responsible for return postage.
• Refunds are processed once goods are received back with us in unused condition and without damage.
• If returned items arrive damaged, we won't be able to issue a refund.

Damages & errors

If your order arrives defective, damaged, or incorrect due to our error, please contact us immediately at sales@southeastsignage.com with photos of the issue. We'll investigate and, if confirmed, provide a replacement or refund.

Shipping & delivery delays

We cannot be held responsible for:

• Delays caused by couriers once an item has been dispatched.
• Packages held in customs due to unpaid import duties or taxes.

Please order stickers and signage well in advance of events to allow for production and potential courier delays.

Summary

• You can cancel free of charge within 24 hours of ordering, before production starts.
• Custom and bespoke items are non-returnable and non-refundable once in production.
• Non-custom, off-the-shelf products may be returned within 14 days at the customer's expense.
• Refunds are only processed once goods are returned in perfect condition.
• We're not responsible for courier delays or customs charges.