Refund policy

At South East Signage, we specialise in producing custom, made-to-order digital signage and stickers, particularly for windsurfing and watersports. Because almost everything we manufacture is personalised or bespoke, we are generally unable to accept returns or issue refunds.

Please read the policy carefully before placing your order.

 

Non-Returnable / Non-Refundable Items

  • Custom / Personalised Stickers and Signs: As all custom products are made specifically to your order (e.g. including your name, sail number, or custom design), they have no resale value and therefore cannot be returned or refunded unless faulty or damaged.

  • Made-to-Order Products: Any items manufactured to your requirements are final sale and not eligible for cancellation or exchange.

We kindly ask you to double-check all details (design, sizing, spelling, colours, numbers, etc.) before completing your order, as we cannot make changes or cancellations once production has started.

 

Returnable Items

Some non-custom items can be returned, provided they are unused and in resalable condition. Examples include:

  • Application fluids

  • Standard tools or accessories

  • Generic printed items without customisation (e.g. flags without names or numbers)

 

Please note:

  • Returns are not free — customers are responsible for return postage.

  • Refunds will only be processed once the goods are received back with us, in unused condition and without damage.

  • If returned items arrive damaged, we will not be able to issue a refund.

 

Damages & Errors

If your order arrives defective, damaged, or incorrect due to our error, please contact us immediately at sales@southeastsignage.com with photos of the issue. We will investigate and, if confirmed, provide a replacement or refund.

 

Shipping & Delivery Delays

We cannot be held responsible for:

  • Delays caused by couriers once an item has been dispatched.

  • Packages held in customs due to unpaid import duties or taxes.

 

Please ensure you order stickers and signage well in advance of events to allow for production and potential courier delays.

Summary

  • Custom and bespoke items are non-returnable and non-refundable.

  • Non-custom, off-the-shelf products may be returned at the customer’s expense.

  • Refunds are only processed once goods are returned in perfect condition.

  • We are not responsible for courier delays or customs charges.

For any queries, please contact us at:

Email: sales@southeastsignage.com